Privacy Policy
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CoreGrand Group Inc. - Trusted Services, Genuine Connections
At CoreGrand Group Inc. (“CoreGrand”, “we”, “our”, “us”), your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our aggregation and coordination services.
We are committed to safeguarding the personal information of our clients, companions, agents, service providers, and partners in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as applicable provincial privacy regulations
Scope of Policy
This Privacy Policy applies to all personal information we collect through:
- Our website, digital platforms, and mobile applications.
- Client onboarding, agreements, and referral forms.
- Agent, service providers and companion applications and agreements.
- Service coordination, communications, and reporting activities
Information We collect
We may collect the following types of information:
Client Information
- Full name, date of birth, contact details, emergency contacts.
- Service preferences, hobbies, and lifestyle needs (for matching).
- Payment details and transaction history.
- Reports and feedback submitted by service providers or companions
Companion, Service Provider & Agent Information
- Full name, date of birth, contact details.
- Background check records (CRC, VSC, if applicable).
- Banking or payment details for commission/earnings.
- Reports and communications with CoreGrand and clients.
General Information
- Website and platform usage data (cookies, IP addresses).
- Communication history (calls, texts, emails, online chat).
How We Use Personal Information
We collect and use personal information for the following purposes:
- To onboard clients, service providers, companions, and agents.
- To match clients with appropriate companions or service providers.
- To process payments, disburse earnings, and issue receipts.
- To maintain service quality through reports, monitoring, and feedback.
- To meet legal, regulatory, and insurance requirements.
- To communicate updates, confirmations, and relevant offers
Disclosure of Information
We do not sell personal information. We may disclose it only in the following cases:
- To vetted companions and service providers for service delivery (limited to necessary information).
- To agents regarding clients they have referred (limited scope).
- To third-party payment processors, insurers, or IT service providers.
- To legal or regulatory authorities, if required by law.
- In case of emergencies, to ensure client safety and well-being.
Data Security
We employ strict safeguards to protect personal information against unauthorized access, disclosure, or misuse, including:
- Secure digital storage.
- Role-based access control (only authorized personnel can view certain data).
- Secure communication channels for sensitive client/provider information.
- Regular monitoring and compliance audits.
Data Retention
- Client, service provider, companion, and agent records are retained only as long as necessary for service, legal, or contractual obligations.
- Reports and records may be securely archived for audit or insurance purposes.
- Personal data is securely destroyed when no longer required.
Your Rights
Individuals have the right to:
- Access their personal information held by CoreGrand.
- Request correction of inaccurate or incomplete information.
- Withdraw consent to certain uses of their data (subject to contractual/legal limits).
Payments and Financial Privacy
- Client payments are processed through secure, CoreGrand-approved channels.
- Service providers, Companions and agents receive payments via approved financial systems.
- CoreGrand does not store full credit card details; payment processing is managed by certified third-party providers.
Children’s Privacy
Our services are intended for adults (18+). We do not knowingly collect personal information from children under 18.
Updates to this Policy
CoreGrand reserves the right to update this Privacy Policy as needed to reflect changes in law, technology, or business operations. The most current version will always be available on our website.
Contact us
For questions, access requests, or privacy concerns, contact:
CoreGrand Group Inc.
Email: info@coregrandgroup.ca
Phone: +1 (403)493-2858
BUSINESS REGISTRATION
Registered Address is @1302 25St SE, Calgary, Alberta T2A 0X4, Canada
(NB: Not a walk-in location and not open for public visits)